ISPE Glossary of Pharmaceutical and Biotechnology Terminology

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Master Service Agreement (MSA)

Statement of work between sponsor and a contract vendor describing the specific services requested by sponsor. The agreement includes the project scope, schedule, the functional requirements, and specifications of any computer software, various projet activities, and tasks to be performed by the parties, payment terms, deliverables, and roles and responsibilities of the parties.

Publication Source: ISPE Good Practice Guide: Interactive Response Technology

Publication Date: 2011

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