Handling of Product Complaints ( 123 KB)
Handling of complaints is an important part of Good Manufacturing Practice. Complaints could be received from
customers, regulators or from within the organization.
Laboratory Reference Standards ( 84 KB)
A laboratory should prepare a complete list of the reference standards or materials they use. An article by
J. L. Sipahimalani gives an overview of this topic.
Quality Risk Management - A Study ( 73 KB)
An article by Kapil Bhargava discusses Quality Risk Management in the laboratory. The article was published
in April 2009 by the Indian Drug Manufacturers’ Association and Association of Pharmaceutical Analysts
Laboratory Management ( 457 KB)
The importance of the management of quality is the focus of an article by the late R.S. Iyer, published in
April 2009 by the IDMA-APA.
Sampling: Its Importance in the Pharmaceutical
Industry ( 125 KB)
An article by Raghu Raghunandanan, Chair of the GCLP COP, gives an overview of sampling and the plans,
risk-assessment, methods, SOPs, post-sampling precautions, and regulatory requirements related to