Michael A. Arnold is the Business Process Owner for Investigational Products and Senior Director of Strategic Partnerships for Pfizer's Global Clinical Supply Chain. He has worked in the Pharmaceutical Industry for the past 33 years. Mr. Arnold is the current Chair of the ISPE Strategic Forum, a member and Past Chair of the ISPE Investigational Products Community of Practice, a member of the ISPE Regulatory Subcommittee, a member and Past Chair of the ISPE Community of Practice Council, Chairman of the ISPE Quality Metrics Governance Team, and past member of the International Leadership Forum (ILF). He was elected to the ISPE International Board of Directors in 2012 and currently serves as Treasurer. He is a contributing author to ISPE’s Good Practice Guide on Interactive Response Technology and has been a speaker at local and international educational events. In 2011 ISPE named him its Member of the Year. Mr. Arnold holds a BS in Pharmacy from the University of Rhode Island College of Pharmacy and is a licensed, registered and active pharmacist in the state of Connecticut. In 2012 he was elected “Pharmacist of the Year” by the Connecticut Society of Health Systems Pharmacists.