Thomas Friedli is a Professor for Production Management at St.Gallen University in Switzerland. His main research interests are in the fields of managing operational excellence, global production management and management of industrial services. He is a lecturer in the EMBA programs in St.Gallen, Fribourg and Salzburg. He leads a team of 14 researchers. He also is the author or co-author of 9 books and various articles. Three books are related to Operational Excellence.