Pamela Thurtle is QC Divisional Continuous Improvement Manager (CIM) for Novartis Vaccines & Diagnostics (NVD), based in Liverpool, UK. She worked for 13 years as a senior associate at Bioassay’s Liverpool site, which became part of Novartis in 2007. During that time she achieved the Green Belt certification for IQP and contributed to various improvement projects, including Bioassay’s Lean Lab project. In 2011, she was seconded to Italy as QC CIM, where she worked on the rollout of NVD’s Lean Lab project in QC. In 2012, she returned to Liverpool as the Divisional CIM, coordinating the implementation of Lean Excellence initiatives across the NVD sites. In December 2012, Pamela moved back to Italy on international assignment, working with the Bexsero Quality Group to provide support for the QC Immunology Testing team and continuing her role as Divisional CIM.