Shipping and Return Policies

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Placing an Order

Please provide a street address for shipping purposes. We cannot deliver to a P.O. box. We must receive payment before an order can be shipped. Incomplete order forms will delay shipping. Member discounted orders must be shipped to the Member. No drop shipments.

Payment

Pre-payment is required for all orders. Make checks payable to ISPE. Checks for orders in USD must be drawn on a US bank and payable in US dollars. We also accept Visa, MasterCard/Eurocard, and American Express credit cards. If your preferred method of payment is electronic funds transfer, please contact ISPE for current bank details.

Shipping and Handling

Shipping is not included in the list price of ISPE publications. *

Order Amount Within the USA
and Canada
Outside the USA
and Canada
Less than $50 / €35 $7 $22 / €17
$50 to $99 / €35 to €69 $9 $25 / €20
$100 to $199 / €70 to €144 $12 $28 / €22
$200 to $399 / €145 to €294 $15 $30 / €24
$400 to $799 / €295 to €589 $20 $40 / €31
$800 to $999 / €590 to €739 $25 $50 / €39
$1,000+/ €740+ $40 $75 / €58

These shipping and handling charges cover standard ground transportation. All orders are shipped from the USA; please allow two to three weeks for delivery. Most orders are shipped within 48 hours of receipt of payment. If you would like express delivery, please provide your UPS, or Federal Express account number on the order form and do not include shipping charges in your total.

These shipping and handling charges are good through 31 December 2014; after 31 December 2014, please contact ISPE for current rates.

ISPE does not pay customs or duties on international shipping.

Returns

Any item may be exchanged within 10 days of purchase for any other item of equal value. CDs must be unopened and hard copy publications must be in their original, new condition.

Refunds on purchases made with a credit card will be posted to the original credit card used at the time of purchase.

We encourage you to return any items using a traceable shipping method, as ISPE cannot be responsible for items lost in shipment.

*No shipping is charged on downloadable products. No return policy on downloadable PDFs.

Last Update: 28 February 2014

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